Shipping Policy
Thank you for shopping with us! We’re excited to send joy, imagination, and inspiration straight to your doorstep. Please review our shipping guidelines below.
Processing Time
All orders are processed within 2–4 business days. During high‑volume periods (holidays, new releases, or sales), processing may take an additional day or two.
You will receive a confirmation email when your order is placed and another when it ships.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and the weight of your order.
Typical delivery times:
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Standard Shipping (U.S.): 3–7 business days
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Expedited Shipping (U.S.): 2–3 business days
Please note that delivery times are estimates provided by the carrier and may vary due to weather, holidays, or carrier delays.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. Tracking updates may take up to 24 hours to appear.
Shipping to Multiple Addresses
If you’d like to send items to different addresses, please place separate orders for each destination.
Incorrect or Damaged Shipments
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
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Your order number
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A brief description of the issue
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A photo of the item and packaging
We’ll make it right with a replacement or refund.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are unable to replace or refund it. If your package is missing, please check with neighbors or your local post office. We’ll do our best to assist you in locating it.
International Shipping
If you plan to ship outside the U.S., we can add international options. Just let me know and I’ll expand this section.
Questions?
We’re here to help! Reach out anytime at stepsnstories25@gmail.com and we’ll be happy to assist.
Incorrect or Damaged Shipments
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
-
Your order number
-
A brief description of the issue
-
A photo of the item and packaging
We’ll make it right with a replacement or refund.